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Frequently Asked Question (FAQ)Home > Customer Service > Frequently Asked Question (FAQ)
Time & ShippingHow can I check the status of my shipped order?To check the status of your shipped order, please click here.
How long does it take to get my order?Please refer to our Terms and Conditions for Manufacturing Time and Shipping.
Can you ship overseas?Please refer to our Terms and Conditions for Shipping.
Can I . . . ?Can I change the paper color, accent color or size of my stationery item?All product options are shown on the product detail and personalization pages. If you think we should offer additional options, we welcome your feedback. Please email your comments to us at customer service.
Can I get a different typestyle than what is shown or listed?Products may be offered in one, or several different, typestyles. All the available typestyles for each product are provided on the personalization pages.
Can I have my company logo or clip art printed on my stationery?Custom artwork can be imprinted by the Merrimade Design Service. Please call 1-800-720-8302 8AM to 5PM (EST), M-F, for information.
Can I make changes to my order once you have received it?Please refer to our Terms and Conditions regarding Changes or Cancellations..
Can I order my items without personalization?To order products without personalization, simply leave the personalization fields empty.
What is the correct way to list a monogram for a husband and wife?The wife's first initial should appear to the left of the last name initial and the husband's first name initial should appear to the right of the last name initial.
OrderingCan I mail my order?Certainly. To order by mail, simply download our order form here. Print it and fill it out, then send it to us. Our mailing address are listed on the Customer Service page.
DefinitionsBright-WhiteBright-White is a crisp, pure white for that pristine, wedding-white look.
EcruEcru coordinates with an ivory color scheme.
Emboss or Blind EmbossEmbossing is the process of creating a raised, bas relief image on paper, or other substrates. It is accomplished by pressing the paper against a three-dimensional die, creating the raised image. Debossing is a similar process where the image is pressed into the paper as opposed to being raised.
Foil StampAlso known as "stamping" or "hot-stamping", it is the process of fusing foil to the paper. It is accomplished by pressing a thin layer of foil between the paper and a heated die. The image on the die effectively cuts and heats the foil, binding it permanently to the paper.
Fold NoteThis is a note card that folds over. Typically, the front is impinted with a name or monogram, and your message is handwritten on the inside. Fold notes include envelopes. They are ideal for informal correspondence and brief, personal messages.
Letter SheetA letter sheet is a piece of personalized stationery, ideally suited for personal correspondence.
Soft WhiteSoft white is a rich, creamy vanilla-colored paper that has the look of timeless elegance.
ThermographyThe process of creating raised lettering by applying a powder to the freshly laid ink and fusing it to the paper through the application of heat.
VellumVellum is a finish applied to paper in the paper making process. It is a toothy finish, applied to increase the absorbtion rate of ink. It is generally available in higher quality papers. It has nothing to do with a paper's weight, color or opacity.
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