Terms & Conditions
Ordering
Shipping
Payment
Changes or Cancellations
Manufacturing Time
Problems With Your Order
Our Guarantee
Ordering Alternatives
Ordering
- Our shopping cart is fully secure. Please refer to our Privacy and Security
information.
- Please proofread carefully before submitting your order. You are responsible
for the copy you send to us. Please check names and addresses carefully. Verify
all information is complete and accurate before submitting your order. We
will print exactly what you specify. Our web ordering system is automated.
We are not able to screen or check individual orders.
- Computer monitors display colors differently. The actual color of our products
and inks may be slightly different from that which is displayed on your monitor.
If product or ink color is critical, please order samples before placing your
product order.
- Paper products may vary slightly in color and weight, from one mill lot
to the next. A product ordered today may vary slightly in color or weight
from the same product ordered previously.
- Samples that are ordered and samples that are received might vary
slightly. To reduce waste, we do not print samples for every option of every
product.
Shipping
- We ship your order via reputable carriers only, including FedEx, UPS and the USPS. Standard delivery generally requires several days for
your order to reach its destination. Express delivery is available for an
additional fee.
- Shipping and Handling (S&H) will be added to the total of your order.
S&H is calculated based upon the total dollar value of your order. It
is impossible to calculate or bill the actual shipping amount before your
order is manufactured, packaged and shipped. What you pay for S&H is very
close to our actual cost. Unlike many of our competitors, we do not design
our shipping tables to be profit centers.
- Shipment to multiple addresses is available for an added fee, in addition
to the S&H. Multiple shipments require additional handling and packaging.
- We ship to all addresses in the United States, including Alaska, Hawaii,
Puerto Rico, Virgin Islands, and Canada. We're sorry, we are not able to ship orders
to international addresses.
International Shipping with MyUS.com
We have partnered with MyUS.com to offer convenient international shipping to our customers.
They provide great shipping rates to more
than 225 countries with quick delivery times. Customers sign up with MyUS.com and receive their own private U.S. street address to receive
merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.
Follow these two steps for international delivery:
1. Get your own MyUS address in America at www.myus.com.
2. Use your new MyUS address, provided by Access USA, when placing your order with us.
MyUS.com members receive deeply discounted shipping rates, exceptional customer service, the ability to consolidate packages, 24/7 online
access to their account, and access to other services.
- No sale of matches or C.O.D. outside of the U.S.
All charges are in U.S. dollars. The recipient of the package is
responsible for credit card exchange rates, delivery fees and custom
charges.
- UPS cannot deliver to Post Office boxes. Please provide us with
a physical street address for these carriers.
- For safety and security, it is advantageous to ship your order to a commercial
address. Carriers sometimes leave packages unattended, or with a neighbor,
if no one is home when delivery is attempted. These packages can be lost,
forgotten or even stolen. We are not responsible for the loss of your order
by failed delivery. We will assist you in filing a claim with the carrier,
but in no case shall we issue a refund or free replacement for an order where
the carrier can provide delivery confirmation. Nearly all our shipments can
be tracked from our manufacturing facility to the delivery address. For your
security, we suggest you specify a commercial address, if possible, for delivery
during normal working hours.
Payment
- We accept American Express, Discover, MasterCard, Visa credit cards.
The security of your account numbers is
assured. See our Privacy and Security information.
- All prices and payments are in U.S dollars.
- Indiana orders will include sales tax. This will be added to the total of
your order.
- If you have credits posted to your account, they will be applied to your
order before we calculate the total due. Credits are not redeemable for cash.
Changes or Cancellations
- Printed or Personalized Items: Your printed order begins processing automatically
as soon as it is submitted. If possible, we will accommodate your request
to change or cancel your order. A minimum $10 fee will be charged to change
or cancel your printed or personalized order. If your order has already been
printed or personalized, changes or cancellations will not be made. You will
be charged for the original order
- Non-personalized Items: Orders for off-the-shelf-items, which are not personalized
can be changed or cancelled if they have not been shipped. A $10 handling
and re-stocking fee, per order, will be charged for changes or cancellations
of off-the-shelf items.
- To avoid change or cancellation fees, please check your order carefully
prior to submitting it.
- To request an order be changed or cancelled, contact our customer service
department using contact information found on this web site.
Manufacturing Time
- Each personalized order is individually handcrafted by our trained staff.
Please allow us the adequate production time needed to produce your order
with the highest quality standards.
- Personalized stationery and accessories are usually manufactured and shipped
within two (2) weeks of receiving your order. The time required will vary
dependent upon the volume of work we have at any given time.
- Order Early: All orders are manufactured as
quickly as possible, but heavy work volumes that occur from time to time may
cause delays.
Problems With Your Order
- Damage: If, upon receipt, you find that your
order is not as it should be, please contact our customer service department
immediately, using the contact information provided on this web site. Any
damage must be reported within ten (10) days of delivery. No allowances or
credits will be given after this period.
- Returns: We proudly stand behind all our products.
We are not happy unless you are completely satisfied. You may return non-personalized
items for refund, credit, or replacement, within ten (10) days of receiving
your order. Before returning any item, contact our Customer Service Department
and provide complete details about the item(s) you wish to return. Contact
information is provided on this web site. Items being returned must be in
their original packaging and carton. We're sorry, personalized items where
we have made no error, cannot be returned. If we make an error in manufacturing
your personalized item, we will happily replace it, or issue a full refund
for that item. Errors in personalized items must be reported to our Customer
Service Department within thirty (30) days of receiving your order. We are not
responsible for errors in your original copy or print instructions Returns
should be shipped to:
Customer Service Dept.
Merrimade
P.O. Box 207
Peru, IN 46970
- Shipping charges are refundable only if we made an error in the original
order. No allowances, refunds, credits, exchanges or other adjustments may
be made for non-personalized items not returned within ten (10) days from
receipt of your order, or for personalized items where we have not been notified
of a defect in your order within thirty (30) days of receipt of your order.
- We work hard to insure your complete satisfaction. We have been satisfying
generations of Americans since 1919. Unfortunately, from time to time, despite
our best efforts and intentions, errors do happen. When they do, we will replace
the item, or refund your money, without hesitation or argument. The American
Stationery Company, Inc. shall not be liable, in any way, for consequential
or inconsequential damages or losses sustained, or aggravated, by any errors,
omissions or delays in the manufacture or shipping of your order, except as
defined within this statement of Terms and Conditions.
Our Guarantee
We guarantee our personalized products and accessory items to be free
of manufacturing errors or product defects. Should we make an error in your
original copy, or written instructions, we will replace your stationery, or
any other personalized item, free of charge, if notified within (30) days of
receipt of your order. Non-personalized items may be returned for replacement
or a full cash refund should you be dissatisfied with them for any reason. Simply
return any unsatisfactory non-personalized item within ten (10) days.
Ordering Alternatives
We also accept orders by mail, fax or phone. See the Customer Service
page of this web site for additional information concerning alternative ordering
methods.
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